Check in time is 4:00PM. If you anticipate arriving earlier, we advise you to reserve your room from the night before since we cannot guarantee an early check-in. If you arrive prior to check-in, we would be happy to store your luggage.

Check out time is 11:00 am.

Guests must be 21 years or older to check-in.

Children under 13 stay free.

Cancellations made within 48 hours prior to 3PM local time day of arrival will be assessed a charge of one night plus applicable taxes, unless otherwise specified in cancellation policy for the specific offer.

Early departure fee is one day room and tax.

You can call the hotel directly or modify your reservation by visiting our website here. You may locate your reservation by searching for the confirmation or itinerary number with the email address used at booking.

Don't remember your confirmation number? Please check the email that was sent at the time of booking. Your confirmation number was included there.

Yes! 1 Dog per room under 50 lbs are permitted. A $250 non-refundable cleaning fee and a $30 per day pet occupancy fee will be applied, which includes dog-friendly amenities to enjoy during your stay. Bed and bowl Service animals are excluded from the size requirement and fees.

Smoking is not permitted on premises. A one-time cleaning fee of $500 will be applied to all rooms where smoke is apparent.

Hotel Phoenix features an outdoor pool on our 3rd floor roof deck. Yes, 6am-8pm depending on the weather. Bless Your Heart hours of operations 10:30am – 7pm The pool is open seasonally, please check on exact opening and closing dates prior to arrival and/or weather permitting.

Our Fitness Center is accessible 24 hours per day with your guest room key. It is located on the 3rd floor.

Hotel Phoenix provides complimentary standard wireless internet access to all registered guests, which is ideal for email, light web surfing and social media. Additional bandwidth is available for purchase:

• Premium: $10.95/day for moderate web surfing, streaming music and sharing photos and files.
• Platinum: $14.95/day for extensive web surfing, streaming video and fast downloads.

Hotel Phoenix offers valet parking rates* for 24 hours or overnight and they are as follows:

• $65 for regular sized vehicles
• $75 for SUVs or oversized vehicles

*Subject to change.

All suites have a sofa bed. Rollaways are limited and provided based upon availability. There is $35 per night charge for rollaways.

There are a limited number of microwaves available at $25 per night.