Learn About Hotel Phoenix

Yes, bring your dog! We welcome one pet dog per room, up to 50 lbs. A non-refundable $250 cleaning fee applies. To ensure a comfortable stay for you and your pet, we offer pet-friendly amenities such as a dog bed and water bowl. Emotional support animals are considered pets and are subject to the same size limits and fees outlined above. Service animals, as defined by the ADA, are always welcome and are exempt from pet fees and size restrictions.

Check in time is 4:00PM. If you anticipate arriving earlier, we advise you to reserve your room from the night before since we cannot guarantee an early check-in. If you arrive prior to check-in, we would be happy to store your luggage.

Check out time is 11:00 am.

Guests must be 21 years or older to check-in.

Yes, children under 13 stay free at Hotel Phoenix.

Cancellations made within 48 hours prior to 3PM local time day of arrival will be assessed a charge of one night plus applicable taxes, unless otherwise specified in cancellation policy for the specific offer.

Early departure fee is one day room and tax.

You can call the hotel directly or modify your reservation by visiting our website here. You may locate your reservation by searching for the confirmation or itinerary number with the email address used at booking.

Don't remember your confirmation number? Please check the email that was sent at the time of booking. Your confirmation number was included there.

No, smoking is not permitted on premises. A one-time cleaning fee of $750 will be applied to all rooms where smoke is apparent.

Our Fitness Center is accessible 24 hours per day with your guest room key. It is located on the 3rd floor.

Yes, Hotel Phoenix features an outdoor pool on our 3rd floor roof deck, opened seasonally from 6am–8pm depending on the weather. Bless Your Heart, our rooftop restaurant and bar, is open from 10:30am–7pm. Please check on exact opening and closing dates prior to arrival and/or weather permitting.

Hotel Phoenix provides complimentary standard wireless internet access to all registered guests, which is ideal for email, light web surfing and social media. Additional bandwidth is available for purchase:

• Premium: $10.95/day for moderate web surfing, streaming music and sharing photos and files.
• Platinum: $14.95/day for extensive web surfing, streaming video and fast downloads.

Yes, Hotel Phoenix offers valet parking rates* for 24 hours or overnight, starting from:

• $65 for regular sized vehicles
• $75 for SUVs or oversized vehicles

*Subject to change.

All suites are equipped with a sofa bed. Rollaway beds are limited, offered based on availability, and are not permitted in double bedded guest rooms. When available, rollaway beds are offered at a rate of $90 per night.

Yes, there are a limited number of microwaves available at $25 per night.

Yes. Valet parking is validated for Zephyr customers. With validation, valet parking is $15 for up to 4 hours. Without validation, the rate is $25 for up to 4 hours. Parking for 4–12 hours is $38, and oversized vehicles are $75.